Lexus deemed most dependable, again, in 2013 JD Power study

Lexus_ES_350

Lexus ES 350

Lexus RX SUV wins mark for fewest problems: First for SUV segment
Lexus ES 350 entry luxury sedan ranked highest in the Entry Luxury Car segment.
By Gerry Miles
 With many a person having quipped, “it’s good to be the king,” Lexus can rightly understand and puff out its swoopy “L” a bit more having been ranked as the vehicle with the highest dependability for the second straight year by J.D. Power and Associates for 2013.

The study tracks the number and type of problems owners have with their three-year-old vehicles.  The study lauded the Lexus RX with the fewest reported problems in the industry, which is the first time in the history of VDS that a crossover or SUV has achieved this accolade.

“There are many analyses conducted throughout the year, but VDS remains one of the most significant gauges of long-term vehicle quality and reliability,” said Mark Templin, Lexus group vice president and general manager.  “This award not only reflects real-world, long-term quality and dependability, it shows Lexus’ dedication and commitment to our customers.”

Lexus received two segment awards.

The Lexus ES 350 entry luxury sedan ranked highest in the Entry Luxury Car segment.   The Lexus RX had the fewest PP100 of any crossover or SUV in the study.
The Lexus GS 350/GS 460 finished in the top three of the Midsize Premium Car segment.

J.D. Power and Associates’ VDS finds long-term durability continues to be important consumer factor.  The number of problems an owner experiences affects their repurchase intent and vehicle’s retained value.

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