VW offers 1st Gen in-car aid system for 2014: Car-Net


Joining a lengthening list of companies offering in-car aid, crash call assistance and concierge services, VW of America announced that select 2014 models will be offered its Car-Net connectivity system.

VW Car-Net will be introduced on select trims of Jetta, Passat, Tiguan, CC, Beetle, Beetle Convertible, and Eos models.

“Volkswagen Car-Net is a multifaceted connectivity system, seamlessly integrated into many of our cars,” said Frank Weith, General Manager, Connected Services. “Not only does it offer our consumers an added sense of security with features like Automatic Crash Notification, but it also offers various convenience features for day-to-day use, such as Remote Vehicle Status and service appointment scheduling.”

Unlike some other competitive in-car connected vehicle systems currently on the market, VW Car-Net is offered with all features as standard with each subscription, including Agent Destination Assist.

When applicable, most of these features can be accessed three different ways:

  1. in-car, via the dedicated VW Car-Net buttons on the overhead console;
  2. by visiting the VW Car-Net Web Portal (www.vw.com/carnet);
  3. through the VW Car-Net Mobile App on a customer’s iPhone® (Android® version coming soon), which can be downloaded from the Apple® App Store.


Initially there will be no charge for the first six months with purchases of the selected VW models. Customers can then choose from a number of pricing plans:

  • 1 year, for $199
  • 2 years for $378
  • 3 years for $540
  • month-to-month, for $17.99.

Key features of VW Car-Net include:

Automatic Crash Notification
In the event that an accident is detected (airbag deployment1 or a rollover), a call is automatically triggered from the vehicle, connecting a passenger to a VW Car-Net Customer Specialist. Information about the vehicle and location are transmitted to the VW Car-Net Response Center. Once the call is connected, the VW Car-Net Customer Specialist will connect the caller with a local Public Safety Answering Point, who can dispatch the appropriate emergency services to their location.

Roadside Assistance
By pressing the VW Car-Net “wrench” button on the overhead console, the vehicle’s VIN and location will be transmitted to Volkswagen Roadside Assistance. If the car’s battery is low or the occupants are no longer in the vehicle, Roadside Assistance can also be contacted via the VW Car-Net Mobile App.

Agent Destination Assist

For models with VW Car-Net and a compatible factory-installed navigation system, a VW Car-Net Specialist can send destinations directly to the vehicle. This can also be done without the help of an operator from the VW Car-Net Web Portal, or through the Mobile App.

Stolen Vehicle Assistance

If a Volkswagen vehicle equipped with Car-Net is stolen, the VW Car-Net Response Center can help locate the vehicle. A  Car-Net Customer Specialist will work with law enforcement to locate the vehicle.

Last Parked Location
Determine the last parked location by using the VW Car-Net Mobile App. The car’s last-known parked position will be shown on a 2D map in the Mobile App.

Remote Vehicle Status
Check the status of vehicle doors, lights, sunroof, hood, convertible top, and trunk via the VW Car-Net Mobile App or the VW Car-Net Web Portal.

Service Appointment Scheduling
Schedule service appointments with a preferred dealer through a VW Car-Net Customer Specialist.

For more information on VW Car-Net’s other features, visit www.vw.com/carnet.


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